There’s a statistic out there about unhappy customers – for every person who actually complains to you about bad service, there’s 26 others who won’t. And another statistic – every person who dislikes your service will complain to others (80% will tell ten people, 20% will tell twenty people) –...

I was watching ABC News tonight, and they had a brief segment on blogs and firings. In a short period of time, they listed a large number of people who went jobless, because of what they said on their blogs. Some sins: • Describing the higher ups without names, but with...

Question: How do you get recognized in a highly-saturated market? Answer: Do something different. In the case of AlphaZip, they’ve tried something unique, but incredibly obvious. They’ve gone for a software program that is actually is easy to use – and targeted people who are not comfortable with zip files...

As I was preparing to watch the Superbowl I realized that the Janet Jackson fiasco was already a year old. In fact, it was during last year’s Superbowl that she got a little overexposed – which by an incredible coincidence happened right before she released her new album. What a...

Wondering how I display my banner advertising here on my blog? The answer is quite simple, actually, just a bit of tinkering with the source code... There’s a number of ways to tuck ads into a blog – for WordPress especially, it’s straightforward to place an ad before (or after)...