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Business Scams and Reverse Psychology

by David Pankhurst

I’m always fascinated by how businesses can con people. For some reason, it’s one of the few areas where it’s perfectly fine to lie outright, even expected. Take advertising, where an actor can glibly tell us something is ‘lite’, with everyone understanding it doesn’t need to really be light at all.

But there are other, more subtle cons out there. One I’m calling the ‘reverse psych’ con goes something like this:

  • Person A comments on an item in a forum. Mild, pleasant, just trying to help out.
  • Person B attacks him – a lot. Calling him names, accusing him of all kinds of things, and all completing unwarranted – in short, behaving completely psychotic.
  • Everybody else reading about the attack, feels an immediate sympathy for Person A, goes and buys his book, visits his site, gets on his list, or whatever.
  • Person A and Person B later meet over a beer, and split the ‘take’.

Do I have concrete examples of this? No. Is this happening? I’m certain of it.

People are terribly angry these days, and it doesn’t take much for them to fly off. But I believe there’s people who have caught on to the benefits, too.

It’s similar to what I said earlier about charity; I believe there are people who attack just to build sympathy for someone else.

Of course, not all such ‘extreme’ comments are from calculating and amoral people – there’s a goodly share of nutjobs out there as well to provide their fare share. I recently offered a product on the Internet in a 4-day special. Someone short on research but long on opinions decided I was doing something illegal, and tried to scare customers away. In the end, she possibly helped keep the forum posting alive longer – certainly, she entertained the readers with her quasi-coherent rantings.

And possibly I even got a sale or two from their sympathy, which became the genesis for this article.

So what do you do? I hate to preach callousness, but learn to take emotional outbursts with a grain of salt. Evaluate deals on features and benefits alone, and don’t let feelings sway you into a bad or unsafe deal. And be extremely suspicious of any postings that seem to go from 0-60 in no time at all – bizarre extremes of emotion may not be bizarre after all, just a new way of using reverse psychology to part you from your hard-earned money.

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