I do a fair bit of shopping on eBay, and I count on that little message in the auctions:
“Pay with PayPal and your full purchase price is covered”
In fact, it was specifically for that reason that I bid on a electronic tool today – even if the seller feedback was zero.
Because, as they say, if there’s any problems, they will make good on it. After all, that’s the reason for the policy – to encourage buying.
Odd thing, though – I couldn’t pay. As far as later purchase, no problem. But every time I tried to pay for that item, I got an error message. So, I checked out their help section, and followed their instruction for this problem (wait 15 minutes and try again). Still, no go.
But here’s the kicker – their next suggestion was to pay the seller directly on PayPal. However, if I followed their advice, I’d void the Paypal Protection, which specifically says I only qualify if I
“Send the payment to the seller through: The eBay “Pay Now” button, or The eBay invoice”
No exceptions – and certainly not direct payment by email.
Put simply, if you follow Paypal’s advice, you end up letting Paypal off the hook if that zero feedback store goes belly up, or sells you junk.
The cynic in me feels this is not an accident, but I’ve emailed Paypal in case the cynic is wrong. However, business is full of examples where a company is happy to have customers disqualify themselves from benefits, even leading them down the primrose path to do it. But it’s still not nice, and if Paypal IS doing this, I hope they change their policy ASAP.
Because I’m NOT bypassing the protection plan in this case. It’s their encouragement for me to buy, and so I did. Now they have to do their part, by protecting me. If they don’t like that, then don’t offer protection – but expect me to buy less in the future.